The tour was well planned, and covered long distance within the time-frame. Our tour guide, Andy, was very friendly, caring and courteous. He informed us about the specificity of each of the places of visit of our tour; and gave us valuable.. tips and advises about the best spots for the perfect photographs, viewpoints and foods/restaurants.Read full review
Value for money spent.
Guide helpful & appeared well informed.
Time factor -- well chosen and stuck to.
Tip to the guide should be optional!!,& not a certain minimum sum stipulated.
We reserved a tour for the 15th of May at 10.00 am. I admit the reservation said clearly we must be there at least one hour before the beginning, otherwise our tour would be voided. We arrived 10 minutes late (at 9.11) and they didn't want ..us to participate. I was pregnant and I explained I have had a mishap. No reasons, the only way was to give 20 dollars more. They sent me to search for an ATM in the middle of nowhere, otherwise no tour! No matter if you have travelled for hours to get there! The end? There was obviously room for us and we have started the tour at 9.45, even in advance on the timetable!! But, you know, only money could save the situation, useless to pray them to understand... Anyway the Canyon is absolutely worthy to be seen!Read full review
Our Tour Guide Benny was late. Pick up was to be at 5am but changed to 6am. This normally wouldn’t be a problem but he rushed us by the end of the tour. Granted we had to use the restroom a lot. Perhaps it would have been nice to know up ..front the bathroom on the bus did not work. We had to stop for emergency bathroom break. The entire tour he never let me or the group forget that we were behind because of the bathroom breaks. I am sorry but if this is what your clients need to do then it needs to be accommodated. Also he told everyone to bring money for the entrance fees but he failed to say how much. Some people did not have enough cash. Also he charged an automatic $10 per person for his tip. He said $10 or more. I wouldn’t mind tipping more if I wasn’t automatically charged but also if I had a more informative tour guide and a nice one. Benny was very pushy and he wasn’t funny. He tried to be but his words came out very sarcastic and rude sounding. Whether he was trying to be personable or not it was awful. There were quite a few people on the bus including my group that did not care for him. He also was pushing Adult entertainment ideas to the group. I guess he didn’t realize that the entire bus were couples and families... perhaps he should have thought about his audience or privacy. The key thing is he kept nagging us like it was our fault for them being late. We get that your driver cannot go past a certain amount of hours but does he realy have to repeat this over and over? Is it really our responsibility? I would love to write all my groups complaints on Trip Adivsor and Yelp but I thought this is a good start. I believe you need a better tour guide that can communicate thoroughly, be more patient and have some emotional intelligence. Also if there are issues, customers should not feel stressed as this is their vacation. The sites were lovely and scenery we just wish we had a better representative of your company.Read full review
C’était génial, nous avons failli ne pas y aller à cause de la pluie et de la grêle mais finalement nous avons pu y aller. Le seul point négatif est qu’il n’y avait pas de soleil. Notre guide Bunny était super sympa et drôle. M..erci beaucoupRead full review
Hyggelig, hjelpsom og morsom guide, lokal kjent med område og historien. Fantastiske grotter og muligheter for nydelige bilder. Turen tok ca 1 time, men vi kunne gjerne vært der lengre. Anbefales!
The tour was great but trying to change due to weather the first phone person was very rude. Second one was good. It was cold and raining and no place to get out of the weather. Otherwise the tour was great.