Our earlier trip booking was canceled the last minute hence when we booked this time we were almost certain that this time too our trip might get canceled due to long weekend rush but that was not the case. The trip was value for money. Our.. guide Ken made sure that people respect the time and gave in advance input on what to expect from the trip itinerary.
The bus, as well as a hotel, was clean. What I suggest is to make the customer aware beforehand the trip will cost an additional CAD 300 approx for attractions and food so that customer can be mentally prepared however this is no major issue as the customer has the flexibility to choose mandatory 4 attractions and also if he wishes to have food as recommended by you or not.
A special thanks to Ken again and it was a well-conducted trip.Read full review
The tour guide was prompt and very accomodating. The suspension bridge is really fun and we loved climbing around in the trees. The bears at Grouse Mountain was interesting to be seen around, the Salmon hatchery there was no bigger salmon's.. that I could see at this time of the monthRead full review
The tour reservation is not transparent with the charges. The small print has lots of additional costs. It is highly unprofessional to force tourists to buy a minimum number of attractions. This should really be a choice of what one want..s to see and not forced upon, The driver / guide charges are also quite high. The tour itinerary is quite compressed and therefore quite rushed with long hours in the coach. The guide and the driver were friendly.Read full review
Miss information on the train booking. Promised sleeper three times but it was not true! Accommodation on the train poor. The Banff hotel was not cleaned each day as requested with specific notes ., food was good. Some of the stops were no..t long enough to do the walks planned. Use the wash room or do the walk but not both.
Driver/guide in the van were excellent days.Read full review
By: heather wallace | Tue Aug 06, 2019 at 03.15 AM
Only got e Ticket day before the trip but was booked 3 mths prior. Return flight cancelled - not your fault. Overnight bus back to NY - not your fault however we were not dropped off at our hotels. Had to walk the streets at 5.30am to get b..ack - we paid for a pick up and drop off service as well but the drop off did not happen. There was no duty of care to ensure that we were returned safely to our pick up points.Read full review
-No, written plan gave to travelers
- no breakfast time was in the program
- pay for and visit of most of the attractions was mandatory.
- no difference between VIP and regular passengers on the bus but only , VIP seats are not change duri..ng the trip! ( I paid $50 more for the facility)
- leader and driver speak loudly during the trip so its hard to take a rest at VIP seats ( front)Read full review
By: Sivdas Mooliyal | Tue Aug 06, 2019 at 02.23 AM
I think the tour was very informative, the hotels were good and the meals were good too. The tour guide was excellent. I think it was good value for money and a quick way to see all the attractions. Would highly recommend the tour