Tour guide Mr.Ren is knowledgeable
the history of our tour sites,Yoho National Parks & history of the park & Alberta Province. He is up to date of Canadian current events. Very well organized & considerate for the guests.
By: Christopher Chandra | Sun Jun 09, 2019 at 04.47 AM
It is because you are not the one who organise. You are an agent for NGH Tours. The guide told me " I don't know what your agent said now follow what I say".
Attractions or optional items are indirectly forced to every one.
Hidden charges.. are there.
When we book a package it should be clearly mentioned how much to be paid .
It is not a good practice to collect money in the bus.Read full review
By: Dilipkumar Gandhi | Sun Jun 09, 2019 at 03.36 AM
Nice tour, bus very comfortable, hotel also good. But you only have to buy all attractions ticket from bus guide and min 4 attractions you have to buy.
The trip was amazing.All the arangement made was fantastic.I will definately recommend to friends and family.
Wondering if your company has any trips going to New York Boston area.Would be interested.
I think the two museums in Ottawa are a overkill for 1hour each. Instead just doing one museum would be better.
Also it would be good to have non Chinese meals at least 2-3 meals out of 5. 4chinese meals is Abit too much for non Chinese tra..velers.
Lastly to get more time at Ottawa, would it make more sense to spend the second night nearer to Ottawa than MontrealRead full review
Tourguide & driver...Mr. Jia Ming Li is professional,friendly,courteous & knowledgeable with history of Alberta Province,Calgary City,Banff City,National Park,all tour spots & current events of Canada.
He deserve recognition from the Compa..ny. Job was well done Read full review
Decent accommodation at Calgary for the prices charged, although they were located near the Airport and hence moving around the city was a bit difficult. But we still managed.
However the tour bus service was good being spacious and comfor..table. Our tour guides were also nice people.
Regular snack and loo breaks were provided. Although, a bit of extra time could have been provided at some places like Johnston Canyon, for example.
The money charged in cash by the guides, at the end of everyday in the name of tip/service fee is a bit ridiculous - as we can't find a proper reason why it would be mandatory and not included in the total package price paid upfront.Read full review
By: Paulette Martin | Thu Jun 06, 2019 at 11.53 AM
I thought the tour was very enjoyable and Carrie and Danny spoke excellent English I did not feel awkward in any way as it was mainly Chinese guest. The first evening the food was just ok, but the meals there after was delicious, and great ..choice. Great choice of hotel, had no choice 4 breakfast . Over all a great experienceRead full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
By: Santhiapillai GNANARAJAH | Wed Jun 05, 2019 at 08.47 PM
Value for money. Did online booking. The cost for simple change was expensive like change mobile number or pick up venue. Branch office staff hardly spoke or understood English. Itinerary sent didn’t have any specific like name of hotel e..ven at last minute. All buffet was ChineseRead full review