Decent accommodation at Calgary for the prices charged, although they were located near the Airport and hence moving around the city was a bit difficult. But we still managed.
However the tour bus service was good being spacious and comfor..table. Our tour guides were also nice people.
Regular snack and loo breaks were provided. Although, a bit of extra time could have been provided at some places like Johnston Canyon, for example.
The money charged in cash by the guides, at the end of everyday in the name of tip/service fee is a bit ridiculous - as we can't find a proper reason why it would be mandatory and not included in the total package price paid upfront.Read full review
One of the worst tours I have ever taken .I paid a way lot of money just for accomodation and transport.my trip did not even include the ticket prices for Banff gondola and Icefield .the customer service agent was so rude and hang up the ca..ll on me.he doesn’t know how to talk to a customer.i will never recommend this tour to anyone.Read full review
The place is amazing. 5 stars just for that. The tour itself is a different story. In a way, I kind of known what to expect. But experiencing it firsthand made me think that there is room for improvement. The tour catered to the Chinese tou..rists, which is fine. Buuuut, there is a good amount of tourists that are not Chinese who is also paying good money for this. Why not bring in a more English proficient Chinese speaker tour guide. There was a lot of miscommunication. Like pertaining to times, itinerary, etc.!
Also, being in a tour, you are pressed for time. I wish that they could've scheduled stops more efficiently because there were stops that were so picturesque and beautiful and you’re only given 15 minutes for it. And there are stops that don’t need to be 30mins.
But overall, it wasn’t that bad.Read full review
Very good service, amazing tour well selected destination, sufficient time was given to enjoy the location, timed loo breaks, and would specially like to mention about my tour guide David excellent service, professionalism and kind gestures... only complaint on the tour for day 2 when we had to travel for banff and ahead all other guests were given to stay in lake louise only we where sent back to calagry which was a tiering travel back when the same set of guest travelled with us the next day for our tour, this part was very badly managed. we had to sit for 2 further hours in the bus back to calagry when all other guest were droped off. with the same itenery as us.Read full review
By: NISHIKANT PURUSHOTTAMRAO GAWAI | Sun May 12, 2019 at 05.13 PM
Expectations excelled and surpassed.
Truly professional and high standards of service.
Tour Guide BEN was exceptional. He made the tour very very comfortable. My family found him very very helping, supportive.
Found him very knowledgeable.. when describing about events, places, & historic monuments. Communication was clear and superb. He fas demonstrated great skill in handling people /groups .
Choice of restaurants, good and hotels was superb. We enjoyed good and delicious varieties of Chinese, continental, and French good.
I thing BEN is highly capable , talented , intelligent . He fas demonstrated great skill in handling people /groups and has raised the bar of service standards and added great value to the brand of the company. I thing he is asset to the company deserves much more higher responsilities. My family wish him very best of luck.
Warm Regards
Nishikant P GawaiRead full review
By: Ana V Castellanos de Torres | Tue May 07, 2019 at 10.46 AM
Es el peor tour que hemos hecho. Costoso mas propinas de 42 dólares. por persona que es un robo...pues ya había cancelado el Tour se supone y el guía una persona que no permitió nunca hablar.....tanto así que preferimos perder un dí..a y una noche y no tener que soportarlo.
A nadie se lo recomienddo.Read full review
Nice places to see!
On the last day everything was only told in Chinese and I was the only non-Chinese speaker. So, I always had to ask for a translation which wasn‘t so great for me
96% It was the 'best' part of my 2 week holiday in Canada
By: Anonymous | Wed Mar 06, 2019 at 12.00 AM
I can honestly say it was the 'best' part of my 2 week holiday in Canada, and there were MANY highlights throughout my entire trip. And the Lake Louise made a deep impression on me for the natural landscape.
We must said it was an memorable trip for my friends and I. Our tour guide Eve thought of everything. She was kind, thoughtful, and extremely knowledgeable about the area. We can't wait to visit these places again.
The bus and hotel were clean and comfortable. We were able to make multiple stops for sight seeing and the recommendations were excellent. My family really enjoy it.