Driver Manuel was very professional and pleasant. Pick up was on time. On the ride out he told us some of the history and gave us suggestions on what to do when we got there. The trip back was on time, even arriving back at the hotel a bit ..earlier than expected. Overall a great experience.Read full review
The tour itself was ok. My point if contention was the bus driver/tour guide gratuity of $8 which was listed as "suggested" on the booking confirmation. The day before the tour, the tour guide (Ivan) texted me about a change in the pick-up ..time and also included a message about a MANDATORY gratuity which Ivan called a Service Fee. On the day of the tour he also announced that it was mandatory. This felt very tacky and unprofessional to me and a deceitful way to put undue pressure on customers. One of the other members of the tour group even brought it up to him on the bus as he came around to collect the gratuity. She said that on the reservation and the vouchers it was stated as suggested and she wanted to know why he kept saying that it was mandatory. He never really gave her an answer and just kind of blew her off.
Just for the record, it isn't about the $8 but the fact that a suggested gratuity got turned into a mandatory service fee by the person collecting it for himself. It was just very unprofessional and tacky.
This is the reason that I will NOT book with this company again.Read full review
Tour was good !! But I asked for veg sandwich and I got ham sandwich!!! There was not a lot vegetarian options for me at the Grand canyon!! Bring your own lunch or buy when arrive at the GC.
Tour Guide Manuel was really good. He gave good details during the entire tour. Thanks Manuel for all the interesting talks.
Ample time at Grand Canyon was given.
What could have been better is - some stops in between to have better close v..iew of Grand Canyon.Read full review
I"ll give your company 5 stars for setting up the trip. good communcation. good guides .good drivers. good knowledge of the region . I"ll let other people know about your services, and how good it was . Our tour guide was Jim. He told us.. he was a new employee. What a great find!Read full review