By: Phizer Dusabuwera | Mon Aug 12, 2019 at 06.39 AM
Left in Paris yet I was at the pick up location as indicated by tours4fun. Had to take a taxi to catch the bus on its first stop, 220Euros paid for a reported fault entirely on tours4fun. All other passengers who booked from other agents ha..d a different pick up location details:Place d'Italie in front of Mac Donald. This was not the case for me. When reported to the support they just gave me confusing information to cover themselves, like they advise their customers to arrive 10minutes earlier, yet it is not mention anywhere. Was very frustrated, it killed my week. Tours4stressRead full review
I want to acknowledge my tour guides from the 5 day Rocky Mountain Tour.
Yifu and Victor were the guide/driver for the Jasper portion.
Lisa for Day #1 of Banff.
Yifu for Day #2 of Banff.
Each was excellent in the care they provided for me a..nd those on my tour.
Please acknowledge their excellent care and service.
Thank you!Read full review
**Airport Pick-up in Madrid | Breakfasts and Admission Included**
76%
By: Sue | Sun Jul 28, 2019 at 03.14 PM
Tour itinerary was good but late check ins to hotels At 9. To 9.30 way to late. Our tour leader Tony was excellent and Emanuel also good . Hotels started off very good but last two in Rome and Venice were old and very ordinary
It was a great experience for me and my daughter. Hotels were just fine as expected for budget accommodation.
Tour Manager was very knowledgeable and helpful.
By: Serdar Faruk SOYLER | Tue Jul 09, 2019 at 02.11 AM
We have encountered two kind of Tour guide and busdriver.
You will understand what I mean when you read my comments.
Our tour guide Mr.Winter and bus driver Mr.Minic were excellent(7 days east Canada tour)
Only I did’nt like; Tours4fun d..irected me first day an hotel.The guide was not there.I had to contact with the tour guide.Another tourguide took us from the hotel following morning .And we went another place to join to main group.Our guide arranged a hotel on 05 July at the and of East Canada trip and following day we were transferred another group.I sent an E-mail your customer service related to this split and requested an explanation.I did’t have a proper response.
Also our tour guide Mr. Jerry Ma and bus driver for Niagara tour were not enough good.The tour guide was inexperienced.He could’nt controll the group.The driver was just about the sleep on the way back.He was driving un safe.
The bus just passed 100m away from my hotel on the way back to TORONTO airport.I kindly requested from our tourguide to drop off me there as I had 4 pieces luggage becauseoff overseas flight.His response was very strange.He told me that he couldnt pass my desire to driver and I had to tell mysellf my desire the driver.That was vey rough approach
My strong advise; please make detail explanation step by step your customer.The passenger has to know what he will experience.I digged to learn all details.
Any way thanks for everything.Read full review
The value for the tour is good. There are lots of add-on options, which cost extra. It's an economy tour, so you get what you paid for. All-in-all, I am satisfied with my trip.
Ben our guide was very informative, the bus driver Vern was always professional but so helpful and quite funny.
The activities were smoothly run and highlights. All hotel rooms were clean, and spacious. The first an last day were long driv..ing days but necessary.Read full review
just finished doing the green line tour. it was fast-paced and the heat wave certainly made it more exhausting. i have no complaints though, and the places we went to were all worth it. Special shout out to the best tour director ever - G..ENO CHEUNG. he showed genuine concern for our safety and welfare. Geno took the extra mile on a lot of occassions. to cite a few examples, (1) thought of seating arrangements in the bus to avoid potential conflicts; (2) he gave up his room & shared he room with the driver so that the family who got bumped off will remain in the same hotel where the group was staying; (3) he arranged for a small train in Pisa to avoid the long walk under the sun, and he even took it out of his paycheck! (4) he booked the best local tour guide for the walking tour in Rome. these are just a few examples. i can see how passionate he is with what he is doing. he also has good rapport with the driver. his personal experiences and witty comments made the long journeys more bearable. it really felt like Geno treated us as his family. would also like to show my appreciation to our driver, Wotnjie (apologies if i mispelled his name). truly thankful and truly satisfied. kudos to Geno & Wotnjie!!!
Joel Dalay (green line family #3)Read full review
Tour guide is very unprofessional. Found out that she was sleeping with one of the male travellers in our group. She is interested only to party with the younger travellers. She gives NO notice to the older ladies, who could not cope with t..he group walking, despite she is called upon. She has no local knowledge. She will google about the place as the bus is approaching ,& then read the information from her handphone. She can not speak any of the local language and is dependent on the driver to get us thru the various borders. She is not organised and frankly should not be a tour guide.
Please see attached feedback form, which I have completed for Expat Explorer. Hope this form finds its way back to the compsny.Read full review
One of the holiday inn express hotel we stayed in didn’t have airoxsitioning. The succeeding hotels has also problems with air conditioning that some of us had to transfer rooms. Hotels also were far from city. The only saving grace was ..the tour guide LEX. Very knowledgeable and funnyRead full review