Charged for kids park entry fee even though reservation clearly states children 0-11years are included (if policy has changed, update website and/or reservation confirmations). Canyon way overcrowded, rushed thru the tour, very difficult to.. take a picture without other tourists in the frame, tour guide not very enthusiastic and didn’t speak loudly for folks to hear. For the price it may be better to limit entrance or pace groups.Read full review
The personnel that you first interact with ( the parking attendant, the people in the ticket booth, the personnel giving you information before the tour) could all use a lesson in customer service. They were rude, arrogant, & seemed like th..ey just wanted to give people a hard time. The tour guide we had was absolutely WONDERFUL! I can’t say enough good things about her. She helped everyone in the group get great pictures; took pictures of us with our camera;& was a delight. I believe her name was Julie, but I’m not sure. She lives in Page part of the year & in Mesa part of the year. I highly recommend her, even though I am not sure of her name.Read full review